Last updated September 25, 2026.
When you choose a paid plan, you start with a 30-day free trial. You won't be charged during the trial, and you can cancel at any time before it ends to avoid being charged at all.
Subscriptions renew automatically each month or year, depending on the plan you chose, until you cancel. You can cancel at any time from Settings → Subscription & billing → Cancel subscription. After you cancel, you keep access until the end of the period you've already paid for, and you won't be charged again.
If you're charged and Tovela isn't right for your family, contact us within 14 days of the charge and we'll refund it in full — monthly or yearly plan. After 14 days, we don't refund partial periods that have already been paid for, except where the law requires it.
Refunds go back to the original payment method. The time it takes to appear depends on your bank or card company.
Payments are handled by Paddle, our payment provider and reseller ("Merchant of Record"). Paddle collects payment, handles sales tax, and issues your receipts and invoices. Your card details go to Paddle directly — Tovela never sees or stores them.
Tovela is operated by Harp Enterprises Corp. To ask for a refund or with any billing question, write to luis@harpenterprisescorp.com and include the email you signed up with.